Return Policy

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Quality Guarantee

At Xorvalencrexix, we take pride in our craftsmanship and stand behind the quality of our work. We guarantee that all tailoring and repair services will be completed to the highest standards.

Inspection Period

Upon pickup of your completed garment, please inspect the work carefully. If you notice any issues with the quality of our work, please bring it to our attention immediately. We will address any concerns at no additional charge.

Revisions and Adjustments

If you are not satisfied with the fit or quality of the completed work, we offer free revisions within 7 days of pickup. This includes:

  • Additional alterations to achieve the desired fit
  • Corrections to any workmanship issues
  • Adjustments to address concerns raised during inspection

Refund Policy

Due to the custom nature of our tailoring and repair services, we generally do not offer refunds once work has been completed. However, we will work with you to ensure your satisfaction through revisions and adjustments.

Exceptions

Refunds may be considered in the following circumstances:

  • If we are unable to complete the requested work due to fabric limitations or other factors beyond our control
  • If there is a significant error on our part that cannot be corrected through revisions
  • If you cancel your service before work has begun

Cancellation Policy

If you need to cancel your service:

  • Before work begins: Full refund of any deposit paid
  • After work has started: Refund will be prorated based on work completed
  • Completed work: No refund, but revisions available as outlined above

Damaged Garments

While we take every precaution to protect your garments, in the rare event that damage occurs during our service, we will work with you to resolve the situation. This may include repair, replacement, or compensation as appropriate.

Unclaimed Items

Garments left unclaimed for more than 90 days may be subject to storage fees or disposal. We will make reasonable efforts to contact you before taking any action.

Contact Us

If you have any questions about our return policy or need to discuss a specific situation, please contact us:

Xorvalencrexix
2000 Pennsylvania Ave NW Suite 104A
Washington, DC 20006, United States
Phone: +12027894276
Email: info@xorvalencrexix.world

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